24-May-2016

3 speaking tips for effective telephone calls

In spite of social media, the telephone remains one of the most important means of communication. Read on to find out what surprising effect your way of speaking on the telephone can have.

1. A varying speech rate and a dynamic speech rhythm show that you are alert. The other person does not become tired and the lively variations prevent boredom.

2. Distinct speech modulations, i.e. variations in tone, help to decide the extent to which the other person regards you as competent. Pausing for effect helps this process.

3. Good articulation ensures that syllables, above all end syllables, are pronounced fully. This reduces the speed of the conversation and makes it easier for the other person to follow you.


Authors
Stefan Häseli and Christine Meyer
www.atelier-ct.ch

 
 
 
 
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